Shipping Policy

At Zenaa Ethnic, we carefully pack every order to ensure it reaches you safely.

Order Processing

Orders are generally processed and dispatched within 3–7 business days after payment confirmation. Customized or made-to-order products may require additional time, which will be communicated at the time of purchase.

Delivery

Orders are usually delivered within 3–7 business days after dispatch, depending on the delivery location and courier service. Delivery timelines are estimates and may vary due to courier delays, weather, holidays, or other circumstances beyond our control.

Shipping Charges

Applicable shipping charges will be communicated at the time of order confirmation.

Tracking

Once your order is dispatched, tracking details will be shared with you.

Incorrect Address

Customers are responsible for providing the correct delivery address and contact details. Zenaa Ethnic is not responsible for delays or failed deliveries caused by incorrect information or the recipient being unavailable.

Damaged Package

If your package arrives damaged or tampered with, please contact us within 48 hours of delivery with clear photos/videos and your order details.

By placing an order with Zenaa Ethnic, you agree to this Shipping Policy.